Support and sales chat that scales with your brand
At brand scale, chat is a channel with numbers: pre-sale questions that gate conversion, WISMO tickets that bury support, returns that need process. Vyapnova answers from your catalogue and policies, structures every outcome as a request, and turns the asks you couldn't serve into merchandising signal.
What chat looks like today
The messages are the business — and answering them competes with doing the work.
Chat volume scales faster than teams
Every campaign spikes DMs. Hiring to the spike is waste; ignoring it is burned ad spend.
“Where is my order?” dominates support
WISMO crowds out every conversation that could have been a sale.
Chat insight dies in the inbox
Thousands of customers state demands, sizes, and objections in chat — and none of it reaches merchandising.
One exchange, handled
Answers come from your own catalogue and policies — requests wait for your confirmation.
Tracking answered from courier status; the unmet ask becomes a demand signal for merchandising.
How Vyapnova works for d2c & online brands
Every outcome becomes a structured request in one inbox — you confirm, the business stays yours.
Pre-sale answers at ad speed
Product, sizing, shipping, and policy questions answered from your catalogue in the customer's language — the moment curiosity is hottest.
Order tracking that answers itself
With order tracking connected, “where is my order?” gets a real status reply — and support gets its queue back.
Returns & exchanges as process
Return and exchange asks become structured requests under your published policy — auditable, consistent, and decided by your team.
Demand radar for merchandising
Unserved asks — sizes, colourways, products — aggregate into demand signals your buying decisions can actually use.
Works across Instagram, WhatsApp, and your website — in your customer's language, 97+ of them. Vyapnova never touches the money.
Asked by businesses like yours
Does this replace our support team?
It absorbs the repetitive volume — pre-sale questions, tracking, policy answers — and escalates conversations that need people, with full context. Your team spends its time where judgment matters.
Can it follow our exact brand voice and policies?
It answers only from your knowledge base — catalogue, policies, FAQs — in the tone you configure, with your own rules layered on top. It never invents an offer or a policy.
What data do we get out of it?
Structured requests (orders, returns, callbacks), captured leads, and demand signals — the asks you couldn't serve, aggregated. Chat stops being a black box.
Your customers are already messaging. Answer every one.
Join the waitlist — onboarding opens in waves, and waitlist members get their first month of the basic plan free.