Terms of Service

By creating an account, connecting a messaging channel, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and any policies referenced here, including our Privacy Policy. If you accept these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

These Terms apply in addition to any order form, plan, or written agreement you enter into with us. Where there is a conflict, the terms of a signed agreement will prevail over these Terms.

Vyapnova is an omnichannel AI sales and support agent built for India-first businesses. The Service connects to your messaging channels to automatically respond to customer messages, answer questions about price, availability, and policy from your catalogue, capture leads, mirror the customer’s language, and escalate conversations to a human when needed.

Vyapnova works across Instagram, WhatsApp and a website chat widget. Channels and features are made available in stages and may be added, changed, or removed over time as the Service evolves. We do not guarantee that any specific channel or feature will be available at any given time.

The Service is intended for businesses operating in India. To use the Service, you must be at least 18 years of age and capable of forming a legally binding contract under the Indian Contract Act, 1872. You must register as, or on behalf of, a lawfully constituted business.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information and to keep it up to date. Notify us promptly of any unauthorised use of your account or any other breach of security.

You agree that you will not, and will not permit anyone to:

• Send unsolicited bulk messages, spam, or any communication that violates applicable anti-spam, telemarketing, or unsolicited commercial communication rules.
• Use the Service in any way that breaches the policies of the underlying messaging platforms, including the Meta Platform Terms, the WhatsApp Business Messaging Policy, and Instagram’s terms and community guidelines.
• Promote, sell, or facilitate illegal goods or services, or any goods or services restricted under Indian law or the applicable platform’s commerce policies.
• Transmit content that is unlawful, defamatory, deceptive, infringing, harmful, or that violates the privacy or intellectual property rights of others.
• Attempt to reverse engineer, disrupt, overload, or gain unauthorised access to the Service or its underlying systems.

We may investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content and suspending or terminating accounts.

As a merchant using the Service, you are solely responsible for the content of your catalogue and for the conversations that the Service conducts on your behalf. In particular, you are responsible for:

• The accuracy, completeness, and currency of your catalogue, pricing, availability, and policies. The Service draws on the information you provide, and outdated or incorrect inputs will produce incorrect replies.
• Having a lawful basis and any necessary consent to message your customers and to process their personal data, including compliance with the Digital Personal Data Protection Act, 2023 and other applicable privacy laws.
• Complying with all applicable platform policies and consumer protection laws, including the Consumer Protection Act, 2019, applicable e-commerce rules, and accurate disclosure of prices, taxes, and terms of sale.
• Honouring the commitments, offers, and information communicated to your customers through the Service.

Vyapnova acts as a tool that you direct and control. You, not Vyapnova, are the merchant of record for any transaction with your customers.

Responses generated by the Service are produced using artificial intelligence based on your catalogue, settings, and conversation context. AI systems can make mistakes, including producing inaccurate, incomplete, or unexpected output.

You retain the ability to review, configure, and control how the Service responds, including escalating conversations to a human. You are responsible for reviewing and supervising the Service’s output to the extent appropriate for your business. We do not guarantee the accuracy, completeness, or suitability of any AI-generated response.

The Service does not provide legal, financial, tax, medical, or other professional advice, and nothing generated by it should be relied upon as such. You should obtain independent professional advice where appropriate.

Access to paid features of the Service is provided under the plan you select. Fees, billing frequency, and included usage are described at the point of purchase or in your order form. Unless stated otherwise, fees are quoted in Indian Rupees (₹).

Fees are exclusive of taxes. You are responsible for all applicable taxes, including Goods and Services Tax (GST), which will be added where required. Subscriptions renew automatically for successive periods at the then-current rate unless cancelled before the renewal date. You authorise us to charge your designated payment method for all amounts due.

Except where required by applicable law, fees already paid are non-refundable, and cancelling a subscription stops future renewals but does not entitle you to a refund for the current billing period. Any specific refund or trial terms presented at purchase will govern those situations.

The Service, including its software, design, models, documentation, and the Vyapnova name and marks, is owned by Vyapnova Technologies Private Limited or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

You retain ownership of your catalogue, content, and customer data that you provide to the Service (“Your Content”). You grant us a licence to host, process, and use Your Content solely to provide, maintain, secure, and improve the Service. You may not copy, modify, distribute, or create derivative works of the Service except as expressly permitted.

The Service integrates with third-party platforms and services, including Meta’s Instagram and WhatsApp products. Your use of those platforms is subject to their own terms, policies, and availability, and we are not responsible for their acts or omissions.

These third parties may change, restrict, or discontinue their APIs or services at any time, which may affect the Service. You are responsible for maintaining your own accounts and good standing with these platforms and for complying with their requirements.

You may stop using the Service and close your account at any time. We may suspend or terminate your access, in whole or in part, if you breach these Terms, if required to comply with law or platform policy, to protect the Service or other users, or for non-payment of fees.

Where reasonable and lawful, we will provide notice before suspension or termination. Upon termination, your right to use the Service ends. Sections that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, indemnity, and governing law, will continue to apply.

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Vyapnova and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business, arising from or related to your use of the Service. Our total aggregate liability arising out of or relating to the Service will not exceed the total fees you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Vyapnova Technologies Private Limited and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, Your Content, your breach of these Terms, your violation of any law or third-party rights, or the communications the Service sends on your behalf to your customers.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to any applicable law, the courts at Bengaluru, Karnataka, India will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

We may update these Terms from time to time to reflect changes in the Service, our practices, or applicable law. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

If you have questions about these Terms or the Service, please contact Vyapnova Technologies Private Limited at legal@vyapnova.com. We will do our best to respond promptly.