Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscription fees paid to Vyapnova Technologies Private Limited(“Vyapnova”, “we”, “us”) for the Vyapnova service. It forms part of, and uses the definitions in, our Terms of Service. It applies from the date paid plans become available; joining the waitlist or using free early access involves no payment and nothing to refund.

Vyapnova is software that businesses (“merchants”) use to talk to their customers. Vyapnova does not process, collect, or hold payments between merchants and their customers — when you buy goods or services from a business that uses Vyapnova, your contract and your payment are with that business, and it alone is responsible for its prices, deliveries, returns, and refunds.

If you are a customer of a Vyapnova merchant seeking a refund for something you bought, please contact that business directly. We cannot refund money we never received or held.

Early access ahead of paid plans is free of charge. Waitlist members receive their first month of the basic plan at no charge when their invite opens — one per merchant, non-transferable, with no cash value and nothing payable if you choose not to continue. You will never be charged without first choosing a paid plan and seeing its price.

Paid subscriptions are prepaid for a fixed period and do not renew automatically. We do not store a payment mandate, and we never charge you again unless you actively choose to renew. There is nothing to “cancel” to avoid a charge: if you do nothing, your subscription simply ends at the end of the period you paid for, with full access until then.

You can also stop using the Service or delete your account at any time, from your account settings or by writing to hello@vyapnova.com from your registered email.

After your subscription ends or your account is deleted, you have 30 days to request an export of your data, after which it is deleted on the schedule in our Privacy Policy.

Because every payment is a deliberate, prepaid choice — you see the price, choose the plan, and pay, with no automatic charges ever — subscription fees are non-refundable once paid. We do not offer refunds for change of mind, partial use, or unused time in a period you purchased.

The exceptions, where we do refund:

• Billing errors. Duplicate charges, amounts different from the published price you accepted, or any charge made in error are refunded in full — whenever you spot them.
• Extended unavailability within our control. If the Service is materially unavailable for a prolonged period due to a failure within our control, we will, in good faith, credit or refund a fair pro-rata portion of the affected period. The Service does not carry an uptime guarantee, and unavailability caused by the third-party platforms and providers it depends on — including Meta platforms, cloud infrastructure, and AI model providers — or by other events outside our reasonable control (see Sections 10 and 17 of the Terms of Service) does not, by itself, create a refund entitlement; we will still work to restore service and limit the impact.
• Termination by us without cause. If we terminate your access without cause, or discontinue the Service, we refund the unused portion of any prepaid period pro-rata.

Termination of your account for a material breach of our Terms of Service does not entitle you to a refund. Nothing in this policy limits rights you have under applicable consumer-protection law, including India's Consumer Protection Act, 2019, which prevail where they conflict with it.

To request a refund, write to hello@vyapnova.com from your registered email with your account details and the payment reference. We acknowledge refund requests within 72 hours and decide them within 10 business days.

Approved refunds are issued to the original payment method, in the currency of the original charge, including any taxes we collected on the refunded amount. Once issued, banks and payment providers typically take 5–10 business days to post the credit; timelines for international cards can vary by issuer.

If you believe a charge is wrong, please contact us before disputing it with your bank or card provider — we resolve genuine billing errors faster than a chargeback process does.

We may update this policy as plans and billing evolve; the “Last updated” date above reflects the current version. Changes apply prospectively — a refund request is decided under the policy in force when the payment was made.

Vyapnova Technologies Private Limited
Registered office: Gurugram, Haryana, India
Email (billing, legal, and general matters): hello@vyapnova.com

Grievances relating to payments or this policy are handled by our Grievance Officer as described in the Privacy Policy.