Your data — and your customers' — protected by design
Vyapnova handles real conversations and real money across every channel. Security, privacy, and responsible AI are built into the platform, not bolted on.
Trust pillars
The controls that keep your merchant data isolated, your access governed, and your AI answers grounded.
Data encryption
Every conversation, lead, and catalogue record is encrypted in transit (TLS 1.2+) and at rest. Secrets and access tokens are stored in a managed key vault, never in plaintext.
Access control & roles
Role-based access control (RBAC) with least-privilege defaults, short-lived JWT sessions, and tamper-evident audit logging on every sensitive action — who did what, and when.
Platform-approved integrations
Vyapnova connects only through official, Meta-approved Instagram and WhatsApp APIs. We request the minimum scopes needed, and you can revoke access from your dashboard at any time.
Tenant isolation
Your data is logically isolated per merchant. Every query is scoped to your tenant by design, so one business can never read, write, or train on another's conversations or catalogue.
Data ownership
You own your data — full stop. Export your conversations, leads, and catalogue at any time, and request erasure on demand, in line with India's DPDP Act 2023.
Responsible AI
Answers are grounded in your knowledge — catalogue, policies, FAQs and docs. Vyapnova never invents prices or availability, mirrors the customer's language, and escalates to a human whenever it is unsure.
Compliance & data rights
Vyapnova Technologies Private Limited operates India-first and is building to the Digital Personal Data Protection (DPDP) Act 2023. You stay in control of personal data — yours and your customers'.
Data export
Pull a complete, structured export of your conversations, captured leads, and catalogue through a self-serve endpoint — yours to keep and to move.
Erasure on request
Request deletion of a customer's personal data or your full account. We honour erasure requests and propagate them across backups within our stated SLA.
Retention controls
Configure how long conversations and lead data are retained. Set retention windows that match your obligations and your customers' expectations.