Your kirana's WhatsApp orders, written down for you
Customers already send their lists on WhatsApp — “5kg atta, 1L oil, 2 Maggi” — between ten walk-ins and a billing counter. Vyapnova reads the list, checks it against what you stock, and files a clean order request you confirm when hands are free.
What chat looks like today
The messages are the business — and answering them competes with doing the work.
Lists arrive during rush hour
The message comes when the counter is busiest. It gets read late, packed from memory, and one missing item costs the trust of a regular.
“Hai kya?” all day
Is this brand in stock, what's today's rate, till what time is delivery — the same questions between every customer at the counter.
Regulars expect to be remembered
The Sharma family's usual order, the Monday milk pattern — it all lives in one person's head, and that person also runs the shop.
One exchange, handled
Answers come from your own catalogue and policies — requests wait for your confirmation.
The order request lands in the merchant's inbox with every item listed — the merchant confirms it.
How Vyapnova works for kirana & grocery
Every outcome becomes a structured request in one inbox — you confirm, the business stays yours.
Lists become order requests
A pasted grocery list is captured as a structured order request — items, quantities, delivery address — ready for you to confirm and pack, not decipher.
Stock and rate questions answered
The agent answers from the catalogue you maintain — brands, pack sizes, prices, delivery hours — in Hindi, Hinglish, or whatever the customer writes in.
Asks you couldn't serve, logged
Every “bhaiya, ye brand rakhte ho?” you didn't stock is recorded — a running list of what your own customers want you to carry.
Works across Instagram, WhatsApp, and your website — in your customer's language, 97+ of them. Vyapnova never touches the money.
Asked by businesses like yours
Do I need a computer or a big catalogue for this?
No. You teach Vyapnova what you stock the same way you'd tell a new helper — items, prices, delivery hours — from your phone. Photos and text work; it builds the catalogue from what you give it.
My customers write in Hindi and Hinglish. Will it understand?
Yes — the agent replies in the language each customer uses, including Hindi, Hinglish, and 97+ others, switching mid-chat if they do.
Does it take payments or promise delivery times on its own?
No. It captures the order request and answers from the delivery information you set. You confirm every order, and payment stays however you collect today — cash, UPI, or khata.
Your customers are already messaging. Answer every one.
Join the waitlist — onboarding opens in waves, and waitlist members get their first month of the basic plan free.